1. Shipping Policy
1.1 Local/national delivery
Reputable couriers are used for all our deliveries. Courier costs for delivery in South Africa are R110 to main centres (3-4 business days). For outlying areas, courier costs may be higher and delivery may take longer to complete. Locker-to-locker services (such as Pudo/Courier Guy) may be cost-effective alternatives in these cases.
Free delivery (in South Africa) is available for all orders over R1000.
Express delivery can be arranged on special request. Courier surcharges may apply and are payable by the customer in such cases.
Should you require any further information on shipping options available, please do not hesitate to contact us.
1.2 Order tracking
A Waybill Number and tracking details will be provided once an order has been dispatched.
1.3 International shipments
Items can be shipped internationally on special request and with prior arrangement only. Due to currency fluctuations, international courier rates are quoted upon ordering.
International delivery normally takes between 10 and 14 business days, excluding any time required for customs clearance and/or lead manufacturing time (if applicable).
International shipping rates exclude any Customs/Duty charges or taxes that may be applicable, as well as any additional processing charges that may be levied by the couriers. Any and all such charges are payable by the customer, and Pearls & Frills will in no way be liable for any associated costs with importing an item.
It is the client’s responsibility to ensure that all items ordered comply with the relevant import and customs laws and regulations of the particular destination country, and that all items ordered are eligible for import. Pearls & Frills cannot be held responsible for any item that is not eligible for import and/or held by customs offices of the destination country for whatever reason.