1. Returns, Exchanges, Refunds
We want every customer to be delighted with their purchase. Should you not be entirely satisifed with your product, our return process is quick and hassle-free.
All returns, exchanges, refunds and/or repairs are subject to the conditions set out below.
1.1 Changed your mind?
If your purchase is not what you had in mind, please email us at info@pearlsandfrills.co.za within 7 days of receipt of the item. Pearls & Frills may offer you a refund, exchange or store credit/gift voucher to the value of the original purchase price, excluding courier costs. Customers will be liable for all courier costs associated with the return of a product, unless determined otherwise.
1.2 Damaged or defective products:
In the unlikely event that you receive a damaged or defective item, please email us at info@pearlsandfrills.co.za within 7 days of receipt of the item, and include photographs highlighting the problem.
We will arrange for a replacement or provide a full refund, including return shipping costs, unless determined otherwise.
Due to the delicate nature of our products, no products will be eligible for return or exchange after this 7-day period. After this time, Pearls & Frills may choose to replace or repair faulty items on a case-by-case basis at management’s sole discretion.
1.3 Return exclusions:
The following items cannot be returned and are not refundable:
- Earrings (due to hygienic reasons);
- Custom/bulk orders;
- Sale items:
- Gift vouchers;
- Any items that were damaged as a result of wear and tear and/or negligence by the customer will not be considered for repair or replacement;
- Pearls & Frills will not take responsibility for any broken chains or stringing materials (silk, beading wire and/or beading elastic). These are extremely delicate by nature and need to be handled with care.
1.4 Condition of item to be returned:
All returned items must be unworn and in its original condition. No refunds and/or exchanges will be processed for items that show any sign of wear.
We are not liable to you for any indirect or consequential loss or damage of items purchased once the packages have been opened and/or items have been worn.
1.5 Required packaging when returning items:
All items must be returned to Pearls & Frills in their original packaging. Should the original packaging not be available or damaged, Pearls & Frills reserves the right to charge the customer in accordance, and this amount may be deducted from the refund amount, exchange amount and/or store credit amount that is due to the customer.
If applicable, appropriate protective packaging (such as bubble wrap) must be used to ensure that items are not damaged during transit. Pearls & Frills will not be liable for any items damaged in transit due to inadequate protective packaging used by the customer, and reserves the right to deduct any associated costs to repair or replace the damaged item(s) from the exchange/store credit amount that is due to the customer.